FAQ

Frequently asked questions

How many toys are in each toys kits?


Each box has 4 toys.




What types of toys are in each toys kits?


Each CocoToy box is customized to match your child's age and developmental needs. While we can't guarantee a specific toy, please know that all toys in our collection are designed to inspire learning and creativity and teach important skills. Toys are preloved and in safe, sanitary condition. We source our toys from high-quality brands, particularly those that use durable and natural materials, and maintain a variety of toys appropriate for children ages 6 months to 5 years old.




Can I choose the toys?


Not at this time, but that is part of the fun! Each month your family gets to enjoy the surprise of opening your CocoToy box, and your child will be exposed to a variety of toys that you may not have found on your own. However, please let us know if you'd like to request a particular toy from our collection. While we can't guarantee that exact toy in your next box (due to toys being out with other members), we will do our best to include it in a future delivery. We also encourage you to let us know if there are certain types of toys or brands that you’d like us to consider adding to our collection!




Can I keep the toys?


Yes! If your child isn't ready to say goodbye to a particular toy, you can hold onto it for another month at no extra charge. Just let us know in advance before we bring your new CocoToy box. Please note that any toys you keep will count as part of your 4 toys per month—so, if you keep 1 toy and return 3, then your newest CocoToy box will include 3 toys. If you would like to permanently keep a toy, feel free to reach out and let us know. Select toy brands we offer (e.g. Plan Toys) may be purchased from us at a discounted rate.




What if we break or lose a toy? What if a toy arrives damaged?


We know accidents happen! If a toy is returned to us with minor damge, we will do our best to repair it at no fee. However, if you lose a toy or return it to us in unusable condition, we will charge a small re-stocking fee. If you receive a toy that is in damaged or unusable condition, please let us know immediately so we can send you a replacement or work out an agreeable solution.




Are preloved toys sanitary?


Your child's health is very important to us, and we would never send you dirty or unsafe toys. Though our preloved toys may show small signs of use, rest assured that they are thoroughly cleaned and sanitized before being added to your CocoToy box. We only send you toys that are in great condition and ready for many hours of play!




Will you buy my preloved toys?


If you are a toy company or parent interested in selling your toys, please contact us at EMAIL.




How do you recycle your toys?


We may occasionally need to remove toys from our collection if they have seen heavy use. Toys that are no longer desirable for renting but are still in usable condition will be donated to organizations in the Netherlands or Colombia. Toys in unusable condition will be disposed of according to local regulations, with reusing and recycling as our top priorities.




Can I cancel my subscription anytime?


If you have 1 Month plan, you may cancel at any time and you will not be charged for the following month. 3 Month and 6 Month plans are at a discounted rate and cannot be cancelled.




How does delivery & return work?


We deliver your first CocoToy box right to your home. At the end of the month, we will return with a new toy box and take away the old box. Delivery and returns are always free, and you will be able to schedule the delivery for a day and time that works for you. Please note that CocoToy is currently available in Amsterdam only.




Is delivery price included in my monthly plan?


Yes. Delivery and returns are offered at no extra charge in Amsterdam.





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CocoToy Rental Club is a company registered in The Netherlands
KVK number 77379292

© 2020 CocoToy Rental Club. Proudly created by CocoToy's Moms